OCuSOFT
Most companies don’t just need better tech, they need a better system design and ongoing guidance. Without the right structure and support, communication systems turn into liabilities.
OCuSOFT, a national contact lens manufacturer with around 200 users, faced this exact problem. Their communication systems were cobbled together with different internet and voice vendors, leading to headaches for their IT team and operational
slowdowns across the company.
They weren’t looking for a new partner at first. But once we got in the door, the opportunity to improve everything, from design to cost to support, was too clear to ignore.
The initial problem came down to three things:
- Fragmentation was everywhere, different providers, different service levels, different support teams.
- There was no centralized system for IT to manage issues or changes.
- Monthly telecom costs were too high and offered little visibility or flexibility.
Most companies don’t just need better tech, they need a better system design and ongoing guidance. Without the right structure and support, communication systems turn into liabilities.
OCuSOFT, a national contact lens manufacturer with around 200 users, faced this exact problem. Their communication systems were cobbled together with different internet and voice vendors, leading to headaches for their IT team and operational
slowdowns across the company.
They weren’t looking for a new partner at first. But once we got in the door, the opportunity to improve everything, from design to cost to support, was too clear to ignore.
The initial problem came down to three things:
- Fragmentation was everywhere, different providers, different service levels, different support teams.
- There was no centralized system for IT to manage issues or changes.
- Monthly telecom costs were too high and offered little visibility or flexibility.
We started with a few discovery meetings. Then, we got to work. We designed a centralized telephony solution for OCuSOFT’s national locations and paired it with a dedicated internet circuit. The install came with our 24/7 support line and ticketing system, bringing new visibility and responsiveness to their IT operations.
Over the course of the next few months, we delivered:
- A consolidated, fully managed communication system.
- $3,000/month in cost reduction, leading to $180,000 in projected savings over five years.
- A streamlined IT support experience that their team could actually rely on.
The final rollout didn’t just cut costs, it gave OCuSOFT a backbone for expansion and consistency across all future locations.
This is what we mean when we say Right Solution, Right Partner, Right Price.
Over the course of the next few months, we delivered:
- A consolidated, fully managed communication system.
- $3,000/month in cost reduction, leading to $180,000 in projected savings over five years.
- A streamlined IT support experience that their team could actually rely on.
The final rollout didn’t just cut costs, it gave OCuSOFT a backbone for expansion and consistency across all future locations.
This is what we mean when we say Right Solution, Right Partner, Right Price.