Asset Living
You might need better tools, but you definitely need an architect and a manager. Most companies don’t have the right design and management of their core systems.
A key customer of Asset Living had 25 locations, and a vendor failure that prompted them to look for a new voice partner. We began helping them compare our voice option against the incumbent, and after seeing the initial savings and technology comparison, they were hooked.
The end-customer was facing two major problems:
1. The old provider was going to make them sign a lease, which would come with a personal guarantee.
2. Rising insurance premiums and property taxes were causing them consider unwanted ways of covering those costs.
Our initial presentation and cost-savings led them to sign on for an initial solution. After signing on with TeleCloud Multi-site, we kept digging and taking in more bill copies. Eventually, we produced our findings in a 55 page slide deck with an executive summary that consolidated our findings. Here is a redacted excerpt:
After our review and analysis, we cleaned everything up and output a clear picture of the property owner’s communication and connectivity situation. Then we organized, documented and executed the installation, providing best-in-class reporting along the way.
This level of documentation makes it easy for us to support the accounts, and creates less complexity for the end customer. It will also make these properties easier to hand off if there is a new owner or manager, further eliminating future time, energy and confusion.
Typically we see this viscous cycle play out inside of our niche market of 4+ location multi-site businesses with connectivity needs:
So we strive to reverse that cycle:
1. Create a unified, architected approach to connectivity
2. Simplify & eliminate duplicate accounts, tools, vendors
3. Offer amazing support from real people trained and employed directly by TeleCloud
Asset Living ended up with 12k+ of monthly dollars in cost savings, a beautifully designed system and no more headaches when it comes to communication and connectivity. The end property owner used these savings for covering rising insurance premiums and property taxes, getting savings from the company’s new partnership with TeleCloud to offset these other inflationary consequences.
As a part of our Multi-site product, we were able to remove the three key ingredients that drive customers crazy and increase costs: disorganization, complexity & cost. The end outcome for the customer is now a unified solution, simplified and optimized and supported by our expert support team.
The customer ended up adding significant enterprise value to their portfolio, using the savings to cover their rising insurance costs, and eliminated multiple unwanted paths that the family-owned 25 multi-family property owner was having to consider.