With TeleCloud you can integrate your CRM, ERP and Accounting System with your PBX and be able to launch calls with a single click. Inbound calls are automatically linked to the customer record which pops-up on the screen and all calls are logged in the CRM package.
Additionally, with this omnichannel contact centre solution, your agents can easily keep track of customer interactions from any channel, ensuring that records are always up to date for real-time access to contact details and information. Integrate TeleCloud with MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk and more! If your CRM software is not included in our list of applications below, we can still easily integrate with it as long as they have an open API.